Shipping policy

Shipping Policy
Last Updated: 20-08-2026

Thank you for shopping with PURE VELVET LTD. Please review our shipping policy carefully before placing your order. By making a purchase from our store, you agree to the terms outlined below.

1. Order Processing Times

All orders are processed within 2–5 business days. Please note that processing times may be extended during peak periods, sales, or holidays.

We do not process or ship orders on weekends or public holidays.

2. Estimated Shipping & Delivery Times

Due to the nature of our business model, delivery times can vary depending on your location and local postal services. We work with global suppliers and logistics partners to fulfill orders.

Estimated Delivery Times:

Region	Estimated Timeframe
United States	7–20 business days
United Kingdom	7–20 business days
Europe	10–25 business days
Canada, Australia	10–25 business days
Rest of World	15–30 business days

Note: These are estimated timeframes only. Delivery times may be delayed due to customs, international transit issues, weather, global events, or high order volumes.

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number (when available). Please allow up to 7 business days for tracking information to become active.

Some international orders may ship without full tracking, depending on destination and shipping method.

4. Delays, Lost Packages & Delivery Issues

PURE VELVET LTD is not responsible for delays caused by the carrier, customs clearance, incorrect addresses, or force majeure (natural disasters, strikes, etc.).

If tracking shows your package as delivered, but you haven’t received it, you must contact your local courier or post office. Unfortunately, we cannot refund or resend orders marked as delivered by the carrier.

If a package is lost in transit (i.e. no delivery scan within 60 days), we will investigate and may offer a replacement or store credit at our discretion.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, taxes, or other fees imposed by your country. These charges are the sole responsibility of the customer and are not included in the order total or shipping fee.

PURE VELVET LTD is not responsible for delays or fees due to customs procedures.

6. Address Accuracy & Undeliverable Packages

Please double-check your shipping address before submitting your order. We are not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses.

If a package is returned due to address issues or refusal to pay customs fees, reshipping costs will be at the customer's expense.

7. Multiple Items in One Order

In some cases, items in the same order may be shipped separately to ensure faster delivery. You may receive multiple tracking numbers and packages.

8. Returns

We accept returns within the applicable 30-day return period. Items must be returned in their original condition, unused, and exactly as received. Return shipping costs are the responsibility of the buyer. We are not responsible for lost or damaged return shipments.

9. Contact Us

If you have questions about your shipment or need assistance, contact our customer support team at:

📧 nikikaka2006@zohomail.eu
📍 PURE VELVET LTD

Important Note

By placing an order with PURE VELVET LTD, you acknowledge and accept the terms outlined in this Shipping Policy. We reserve the right to update or change this policy at any time without prior notice.

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